Set up
Review the profile, business information and customer entry points.
WhatsApp Business Marketing
Make customer conversations easier to manage with a well-presented WhatsApp Business profile, useful response tools and relevant messages customers expect.
Make everyday responses simpler
The right setup depends on how your team handles enquiries, orders and customer support. We plan communication around your process and the tools available to your business.
Prepare
Organise useful replies and message types for common situations.
Improve
Review customer questions and update the messaging as needed.
Make business messaging useful and respectful
A clear profile and consistent response process can make it easier for customers to ask questions. Messaging should follow the platform's policies and applicable consent requirements.
Setup considerations
- Business profile, hours and service information
- Product catalogue or service descriptions where relevant
- Quick replies, labels and enquiry hand-offs
- Message templates and customer support process
Consent and access
Decide how customers opt in, what updates they receive and how they can stop messages. Share account access securely and confirm who will respond. Bulk messaging, API access and third-party platform costs require separate scope and eligibility checks.
Want to use WhatsApp more effectively?
Tell us how customers currently contact your business.